Find answers to common questions about shopping at modecrafts.
What products do you sell?
We sell women’s pajama sets, satin sleepwear, silk loungewear, nightdresses, homewear, summer dresses and party outfits.
How much does shipping cost?
Standard shipping costs USD $9.99 per order unless a different amount is displayed during checkout.
How long does delivery take?
Delivery normally takes approximately 12–15 business days after dispatch. Order processing generally requires an additional 1–3 business days.
How do I track my order?
Where tracking is available, tracking details will be sent to the email address used during checkout after dispatch.
Why is my tracking information not updating?
Tracking may take several business days to update after a shipping label is created or while the parcel is transferred between carriers.
Can I change or cancel my order?
Email [email protected] as soon as possible. Changes and cancellations cannot be guaranteed after processing starts.
How should I choose a pajama or dress size?
Review the product-specific bust, waist, hip and length measurements. Compare them with a similar garment that fits you comfortably.
Can I return sleepwear?
Eligible sleepwear must remain unworn, unwashed and in its original packaging. Hygiene seals and protective packaging must remain intact where provided.
Can I return a dress?
Eligible dress returns may be requested within 30 calendar days after delivery, provided the item remains unworn, unwashed and in original condition.
Who pays for return shipping?
Customers normally pay return shipping for change-of-mind returns, sizing mistakes or ordering errors. Different arrangements may apply to confirmed damaged, defective or incorrect products.
When will I receive my refund?
Approved refunds are normally issued within 5–10 business days after the returned product is received and inspected.
What should I do if I receive a damaged or incorrect product?
Email us promptly with your order number and clear photographs or video of the product, packaging and shipping label.
Are customs duties included?
Unless otherwise stated during checkout, customs duties, import taxes and local handling charges are the customer’s responsibility.
How can I contact customer service?
Email [email protected]. We normally respond within 1–2 business days.
Company：ORIENTALMAN INTERNATIONAL CO.. LIMITED
Address：RM 1502，EASEY COMM BUILDING253-261 HENNESSY ROAD, WANCHAI HONG KONG
Phone：+852 6 545 4079
Mail：[email protected]